Refund policy

Here is a matching, fully compliant Refund & Return Policy drafted specifically for Veedx for the UK market (featuring a standard 30-day return window and aligned with UK consumer regulations):

Refund & Return Policy

At Veedx, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help make the return and refund process as straightforward as possible.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it (unworn, unused, and with tags, if applicable).

  • In its original packaging.

  • Accompanied by the receipt or proof of purchase.

2. How to Initiate a Return

  1. Contact Us: Reach out to our customer support team at support@veedx.store with your order number and the reason for the return.

  2. Receive Instructions: If your return is accepted, we will send you instructions on how and where to send your package.

  3. Dispatch the Item: Please do not send items back to us without first requesting a return, as unapproved returns cannot be processed.

Return Shipping Costs: Unless the item is defective, damaged, or sent in error, customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure safe delivery.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, please contact us immediately (within 7 days of delivery) so we can evaluate the issue and make it right via a free replacement or a full refund.

4. Refunds & Processing Times

  • Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approval & Payment: If approved, your refund will be automatically processed back to your original payment method within 7 business days.

  • Bank Processing: Please note that it may take additional time for your bank or credit card company to post the refund to your account.